Miscellaneous Information
- PRICES/SPECIFICATIONS: All product features, specifications, and prices are subject to change without notice.
- PROCESSING: Orders are processed quickly, and receipt by the customer in the continental United States can usually be expected in approximately 7-12 business days. Custom orders take approximately four weeks to produce. The customer’s credit card will be charged on the actual ship date.
- SHIPPING: All orders are shipped UPS Ground unless rush shipping (overnight, second day, or three day select) is requested and possible. Freight charges are based on the weight of the total order and the recipient’s zip code. Estimates can be provided in advance.
- SPECIAL ORDERS: Custom orders must be confirmed in writing, and once confirmed cannot be cancelled, refunded, or exchanged. These orders require the customer’s credit card to be charged on the order date.
- EMBROIDERY/CHENILLE: Many choices are available with a minimum of twelve pieces. Pricing and specifics can be obtained by calling toll-free 888-377-8989.
- COLOR: Colors will vary from dye lot to dye lot. We will make every effort to match within an order whenever possible, but make no guarantee on an exact match.
- QUALITY OF WORKMANSHIP: Products are guaranteed for up to one year from the day the order is received, provided care instructions are followed and under normal usage.
- RETURN POLICY: Any claims or desire to return order must be made within 10 days of receipt of merchandise. Returns will not be accepted without a return authorization (RA) number and sticker on carton with RA#. All returns are to be put back in the original poly-bag, and sent at the customer's expense. The shipping address will be provided at the time the Return Authorization number is provided. Orders shipped cannot be cancelled. No items will be accepted after 30 days of issuance or return authorization number provided. Reimbursement for return merchandise will be issued in the same form of payment. Health Department regulations stipulate that all merchandise returned for repair or credit must be cleaned if it has been worn. A $25.00 surcharge will be assessed per garment should we need to have the garment cleaned. Custom orders including the new Ladies Fit All-American Jacket and Ladies Fit MVP Jacket cannot be cancelled, refunded, or exchanged.